These Terms and Conditions relate to the online shop of the manufactured products of diamondfootball.com. They include the terms and conditions for placing orders for products online through, " www.diamondfootball.com ", delivery of ordered products to a person or company making purchases online through diamondfootball.com, (hereinafter referred to as "customer"), to pay the order amount by the customer for the ordered products, the powers of the customer to cancel the order and withdraw from the contract and the rules for submitting and processing complaints.
Clients accepting the terms and conditions of sale declare that they are of legal age and have full legal capacity on an agreement with Diamond Football Co Ltd, which allows them to make orders online through diamondfootball.com.
In the event of orders placed by an individual on behalf of another company, by accepting the terms and conditions the customer declares that they has the authority to place orders and to agree to contracts on behalf of the company they represents.
Diamondfootball.com online shop is run by Diamond Football Co., Ltd. The company is located in West Molesey, Surrey, KT8 2QZ, United Kingdom. The company is registered in the Companies House under the number 03195352, VAT Number 678 745864 and is subject to legislatively law reigning in the UK. Each buyer must accept the Terms of the store. By accepting the rules of the store the customer agrees with the regulations contained in the terms of service of Diamond Football Company Limited.
Placing an order
Orders are accepted through the website diamondfootball.com 24 hours a day, 7 days a week
To make purchases through this store, you must have an active e-mail account. The customer is required to provide an email address and phone number. A phone number is required for the courier to contact the customer should there be an issue with delivering the products ordered (e.g directions to a new build), without giving a correct phone number, the order will not be sent.
To place an order the customer is obliged to:
- select from the choice of goods available
- choose the method of delivery and the delivery address and the address to which you would like your order invoiced (which may be different addresses)
- choose the payment method.
- make payments to the Diamond Football Co Ltd at the time of order
The customer, by completing an order on diamondfootball.com order, is concluding a contract of sale for the goods and services with diamondfootball.com and Diamond Football Company Ltd. An e-mail confirming receipt of the order is not tantamount to acceptance by diamondfootball.com. Only in the sending of goods to the customer does this constitute acceptance of orders through Diamondfootball.com and the conclusion of the sales contract between the parties. If in the email confirming the order there is a reference number for the order, this should be retained.
In the case of erroneous applications on the internet or inaccurate field data, in particular false or inaccurate address, Diamondfootball.com and Diamond Football Company Ltd., is not liable for failure or delay in performance of the contract or completion of delivery.
Diamondfootball.com is not responsible for the blocking by the administrators of mail servers transmit messages to the e-mail address provided by the internet user and for the removal and blocking of e-mail software installed on the computer used by internet users.
Changes in orders.
The customer can make changes in the order or cancel it prior to the delivery of the order. Making any changes to order is possible by contacting the Customer Services of diamondfootball.com by email or by telephone.
All commodity prices posted on the Store website:
They are given in GBP Sterling
VAT is included in the price
They do not contain delivery costs unless stated
The price given for each commodity is binding at the time by the Customer.
We reserve the right to carry out promotional and sales prices and make changes in accordance with the applicable regulations. The right above has no effect on the prices of goods in orders placed before the date of entry into force of the amendment, the conditions for a promotion or sale.
VAT is charged at the rate applicable at the time of order and is included in the price indicated on the website. VAT is charged at the rates applicable in the UK.
Price of the products displayed on the website include 20% VAT.
For orders placed by individual product prices will include 20% VAT.
If a sports company or football club has a VAT number and wishes to apply for a trade account this can be done through the home page and directly through email to Diamond Football Company Ltd. A valid VAT number is required.
VAT will not be charged for the price of products ordered by a company registered outside the European Union with a valid VAT number.
All costs, including the costs of products, supplies and additional costs will be given to the Internet user on the summary screen before final approval of the contract.
The customer can make a payment with payment cards: Visa, Visa Debit, Visa Electron, Mastercard, Maestro or through a Paypal account. Diamond Football Company Ltd and the e-commerce site are PCI compliant.
Diamondfootball.com and Diamond Football Company Ltd., guarantees the security of payments made by credit card through the use of encryption system SSL (Secure Socket Layer) and order payment service PayPal.
Diamondfootball.com reserves the right to refuse an order if there is a prior dispute as to payment and we will inform the customer of this in writing.
Delivery costs are applied to any order under a certain amount as indicated in the e-commerce basket. Customers will be informed of extra delivery costs regarding non UK Mainland addresses. These include Islands, Highlands and Northern Ireland.
The customer is informed of the delivery costs, which are added to the bill before final acceptance of the payment.
Couriers designated by Diamond Football Co., Ltd., will be used and delivery times are weekdays between working hours.
Where available the courier may offer the option for tracking for which the customer will receive a link to the courier and consignment reference number enabling the tracking.
When receiving the consignment from diamondfootball.com, it is recommended that the customer should verify the delivered condition of the goods. In the case of defects (damaged packaging, missing, damaged or spoiled goods) the customer should:
accurately describe the consignment delivery status, justifying refusal to accept,
obtain the signature of the supplier under his remarks on the consignment,
contact diamondfootball.com to report the existence of such a situation within 3 working days
Therefore, it is recommended that the customer opened the package in the presence of the supplier to ensure the absence of damage to the goods.
Delivery time - when the entire order is in stock your order will be shipped within 24 hours of receiving payment (only working days).
Delivery time is 1-2 working days. Optional fast delivery is possible only after contacting customer support diamondfootball.com for an additional fee.
Diamondfootball.com is not responsible for any delays due to the fault of the courier company.
The customer is obliged to provide the delivery address to which it is possible to provide delivery on working days, during working hours of the selected courier service (8: 00-18: 00). The delivery address can be different from the billing address. A signature is always required on delivery and should there be a redelivery charge where the customer is not at the selected delivery address, redelivery costs may be incurred which are to be paid for by the customer - the customer accepts the terms and conditions and agrees to pay the additional cost of re-delivery of the shipment, this includes even if the customer has specified an invalid address, if there is nobody at the address to sign or the refusal of the shipment.
There are no products in stock
In case of unavailability of goods covered by the contract, the customer will be notified of this within 24 hours with the option of cancelling the item with a full refund or editing their order. Notification will be sent to the email address specified by the customer in the order form.
In the event of unavailability of the goods covered by the contract preventing the execution of the contract within the time provided in the contract, the customer is informed about the status of your order and decide on the manner of its implementation. The customer has the following options:
partial implementation - with the confirmation from the customer, available goods will be dispatched with unavailable items refunded or replacements offered
cancel the whole order - the customer may cancel their whole order for a refund. This must be applied for in writing.
Overcharged for the missing products will be returned to the customer within 14 calendar days.
The customer may return goods purchased in diamondfootball.com without giving any reason within 14 days from the date of delivery. Before returning the order the customer is obliged to write to diamondfootball.com with written notice of their intention to return the goods. Reimbursement is only possible if the product was not used, copied or damaged in any way. Returned goods must be complete. Dressings and health products and other commodities, which for reasons of hygiene should be originally packaged must be returned in undamaged packaging. Other goods should be returned in the same state unless a change was necessary in the ordinary course of business, ie. Client should proceed with the goods whereas the need for its possible, subsequent refund.
The cost of sending orders and returning goods is not refundable, the total cost of the return shipment shall be borne by the customer. The customer is obliged by law to properly secure goods and be responsible for it until it reaches the headquarters diamondfootball.com. The customer can cancel the order before receiving the goods, however this must be in writing to diamondfootball.com via email. If the customer waives the order before its execution (shipment) The customer does not incur any additional costs - all paid sum is returned to the customer. In the event that the customer waives the order after the time the order has been shipped you will receive a refund of the cost of the product but will be charged for return shipping.
Returned merchandise should be returned within 14 days of acceptance. Diamondfootball.com will provide a delivery note for each order, which must be returned with the goods.
In the event of circumstances requiring diamondfootball.com to reimburse a customer, this will be done through Diamond Football Company Ltd. A reimbursement will be issued within 5-7 working days. The electronic reimbursement will be made through the original payment method, e.g. through the original bank/credit card or PayPal.
Promotions and sales
Sales and promotions are intended for a limited stock number. The acceptance of orders during a promotion or sale can include sale items until specific stock on promotion is exhausted.
Each order is accompanied by a bill, which should be kept in case of any complaints.
In the case of a defective product customer should contact the customer support diamondfootball.com
Diamondfootball.com will accept the complaint within 14 days from the date of delivery of the defective goods and inform you of further proceedings.
If the complaint is successful the customer has the right to free repair or if it is impossible to exchange for a new, undamaged product then a refund will be given.
By placing an order through diamondfootball.com,the customer agrees to have their personal data in the database of Diamond Football Co Ltd and processed for the purposes of the contract. Providing personal data by you is voluntary, but the lack of consent to the processing prevents the completion of any order through diamondfootball.com. The customer is responsible for any false personal data sent.
All data provided to the company, Diamond Football Co Ltd, is confidential and will not be shared with third parties, and is legally protected by the Data Protection Act 1998.
Diamond Football Co Ltd has no access to payment card data or banking details or date of the client. All the data necessary to make the payment is made by through the e-commerce protected payment system.
Cookies session - only work while browsing the site thus enabling its proper functioning,
Cookies assets - remain on the computer after visiting side diamondfootball.com.
Cookies external entities - to customise the web page to the customer's preferences
The sales agreement is between the client and Diamond Football Co., Ltd. The consolidation, protection and disclosure of relevant provisions of the contract by the customer is through the acceptance of the terms of service.
The provisions and principles of the Rules of purchasing through Diamondfootball.com are subject to British law. Any disputes between the Client and Diamond Football Co Ltd, will be submitted for resolution of the competent court for the seat Diamond Football Co Ltd under UK law. In matters not regulated herein shall be governed by English law, in particular the Consumer Protection (Distance Selling) Regulations 2000, the Sale of Goods Act 1979, The Consumer Protection Act 1987